Data Deletation Request

At Usanita Sdn. Bhd., we value the privacy of our users and are committed to handling your personal data securely. If you wish to request the deletion of your data associated with UTV, please review the following guidelines.

1. Right to Data Deletion

In line with global data protection laws (such as GDPR and CCPA), you have the right to request the deletion of your personal data stored within our systems. Once your request is verified, we will permanently remove your data from our servers, unless legal or regulatory obligations require us to retain certain information.

2. Information We Delete

When submitting a data deletion request, the following information will be removed from our systems:

  • Personal Information: Name, email address, phone number, and any other personally identifiable information.

  • Account Details: Purchase history, payment details, and usage data.

  • Preferences: Watchlists, favorites, and custom content recommendations.

⚠️ Important: After your data is deleted, your UTV account will be permanently deactivated, and the action cannot be reversed.

3. How to Submit a Data Deletion Request

To request the deletion of your personal data:

  • Email Request: Send an email to support@utv.com.my with the subject line “Data Deletion Request.”

  • Required Information: Please include the following details in your email:

    • Your full name.

    • Your registered UTV email address.

    • Reason for the request (optional).

  • Verification: For security reasons, we may contact you to confirm your identity before processing the request.

4. Processing Time

Once your request is verified, we will process the deletion within 30 business days. You will be notified by email once your account and data have been successfully deleted.

5. Exceptions to Data Deletion

Certain data may not be eligible for deletion if:

  • Legal Obligations: We are required to retain certain financial records (e.g., payment transactions) for tax, auditing, or compliance purposes.

  • Unresolved Issues: If there are pending disputes, chargebacks, or other account-related matters, we may delay deletion until these issues are resolved.

6. Impact of Data Deletion

Once your account and data are deleted:

  • You will lose access to your UTV account permanently.

  • Any purchased or remaining content will be forfeited, and no refunds will be issued.

  • Should you wish to use UTV in the future, you will need to create a new account from scratch.

7. Contact Us

If you have any questions or require assistance with your data deletion request, please contact us at:

📧 Email: support@utv.com.my
📞 Phone: +603-4131-3047

Our support team is here to assist you with any privacy-related concerns and will ensure that your request is handled promptly and securely

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