Help and Support

Welcome to UTV Help & Support! At Usanita Sdn. Bhd., we strive to give you the best streaming experience possible. Whether you have questions about your account, content purchases, or technical issues, our dedicated support team is here to help.

We are committed to ensuring a smooth and enjoyable experience for all UTV users.

Frequently Asked Questions (FAQs)

Before reaching out to us, check these commonly asked questions:

1. What is UTV?
UTV is a digital entertainment platform that allows you to purchase and watch a variety of video content such as movies, dramas, and documentaries via streaming.

2. How do I purchase a show?
Simply select the desired show, click the “Buy” button, and make payment through one of our supported methods (credit/debit card, e-wallet, or in-app payment). Once confirmed, you will immediately have access to your purchased content.

3. Can I watch offline?
Yes! Some content can be downloaded for offline viewing, depending on the content provider’s licensing terms. If available, you will see a “Download” option for offline playback.

4. Is the app free?
The UTV app is free to download and explore. However, certain premium content requires a one-time purchase before viewing.

5. Can I use my account on multiple devices?
Yes, you can log in on multiple devices such as your mobile, tablet, or desktop. Please note that device usage may be subject to UTV’s account policies and fair usage limits.

Contact Support

If you need further assistance, you can always reach our support team:

📧 Email: support@utv.com.my
📞 Phone: +603-4131-3047

We aim to respond to all queries within 24 to 48 hours (Monday through Friday).

How Can We Assist You?

Our support team can help you with:

  1. Account & Purchases

    • Issues with creating or managing your account.

    • Payment problems or transaction verification.

  2. App Navigation & Features

    • Guidance on how to use UTV’s features, from searching for content to downloading for offline viewing.

  3. Technical Support

    • Troubleshooting streaming quality, app errors, or connectivity issues.

  4. Content Questions

    • Clarifications on content availability, download rights, and compatibility.

  5. Feedback & Suggestions

    • We welcome your feedback! Share your thoughts to help us improve UTV.

Quick Assistance Steps

To help us resolve your issue faster:

  1. Review this FAQ to see if your concern is already answered.

  2. Email us at support@utv.com.my with your query.

  3. Include the following details:

    • Your registered UTV email address.

    • Your device model and operating system (OS).

    • A brief description of the issue.

    • Screenshots or steps to replicate the problem (if applicable).

Help Us Help You

When contacting us, please provide:

  • Your registered UTV email address.

  • Detailed description of the issue.

  • Device type, app version, and any relevant troubleshooting steps you’ve tried.

We are committed to making your UTV experience smooth and enjoyable. Our team works diligently to resolve all queries quickly, so you can get back to enjoying your content.

Thank you for choosing UTV! Your satisfaction is our priority, and we’re always here to support you.

Movies TV Shows Videos