FAQ

UTV is a digital entertainment platform that allows you to purchase and watch movies, dramas, podcast, and documentaries via streaming. It’s designed for a smooth, secure, and enjoyable viewing experience.

Simply download the UTV app or visit our website, click Sign Up, and enter your details. Once registered, you can start browsing and purchasing content immediately.

Select the title you want, click “Buy”, and complete the payment through our supported gateways (credit/debit card, e-wallet, or in-app purchase). Once the transaction is successful, you’ll have instant access.

Yes, the app is free to download. However, premium content requires purchase. Some free content or previews may also be available.

Yes. Selected titles can be downloaded for offline viewing, subject to content provider licensing. Look for the Download option on the content page.

Yes. You can log in on multiple devices such as mobile, tablet, or desktop. Device usage may be subject to fair usage limits.

We accept secure payments through major credit/debit cards, e-wallets, and in-app purchase systems (Apple App Store / Google Play).

You may log in on multiple devices, but account sharing outside your household is not encouraged. Usage limits apply based on our policies.

Yes. Many titles include subtitles or captions in multiple languages. You can enable them in the video player settings.

Yes. Users must be 13 years and above. We recommend parental guidance for viewers under 18, as some content may not be suitable for younger audiences.

Yes. If the content license allows, you can download videos for offline playback. The Download icon will be shown if available.

UTV uses smart algorithms to suggest shows and movies based on your viewing history. The more you watch, the better the recommendations.

Click “Forgot Password?” on the login page, enter your registered email, and follow the instructions to reset.

First, check your internet connection. If the issue continues, try clearing your cache or restarting the app. If problems persist, contact our support team.

Go to Account Settings → Purchases to view your purchase history and manage your transactions.

Yes. You can request account deletion through Account Settings or email us at usanitaofficial@usanita.com. Once deleted, the action is permanent.

All transactions and personal data are protected using industry-standard encryption and security protocols.

New titles are added regularly, including movies, dramas, and special features. Check the app homepage for updates.

Yes, you can use UTV across devices. However, simultaneous playback may be limited.

For help or inquiries, contact us at:
📧 Email: usanitaofficial@usanita.com
📞 Phone: +603-4131-3047

 

We usually reply within 24–48 hours (Monday–Friday).

To enable subtitles or closed captions while watching content on Streamit, look for the "Subtitles" or "CC" icon on the video player. Click on it, and you can choose your preferred language for subtitles. This feature enhances your viewing experience and accessibility.

To customize your Streamit homepage, log into your account and navigate to the "Settings" section. From there, you can personalize your homepage by selecting your favorite genres, organizing your watchlist, and adjusting display preferences to see content that interests you most.

To download videos for offline viewing on Streamit, find the desired movie or show and look for the download icon. Click it, and the content will be saved to your device for offline access. Note that the ability to download may depend on your subscription plan.

Yes, you can delete your account at any time. To do this, log into your account, navigate to the "Account Settings" section, and select "Delete Account." Please note that this action is irreversible, and all your data will be permanently removed.

If you need assistance, you can reach our customer support team via email at hello@iqonic.design. We're here to help!
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